Your privacy is important to us

In order to provide you with the Services, we may ask you for Personally Identifiable Information (“Personal Information”). Personal Information includes but is not limited to your name and email address. Depending on the Services you request, Personal Information may also include addresses, phone numbers, IP addresses, credit card information, usernames, passwords, and other information you provide voluntarily that may be considered Personal Information. Menulance collects and uses such information only insofar as we deem it reasonably necessary for us to provide our Services, to manage and send you notices regarding your account, and to send you notices regarding the Services. Subject to compliance with applicable law or contractual obligations, this information will be stored for as long as necessary to provide these Services plus a reasonable time thereafter to comply with our archiving and restoration policies. If you email us through any of the “Contact Us” links on our Website, if you submit a request for information through our Website, or if you submit a support ticket through our Website, we may ask you for Personal Information including but not limited to your name and email address in order to respond to your questions, comments and requests. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our correspondence with you.

If you participate in a Menulance referral program such as our tell-a-friend program, you may provide us with your friend’s email address and any Personal Information that you voluntarily include in your email message to your friend or to Menulance. We use such information to send a one-time email to your friend regarding Menulance and our services and products. We store the information for the purpose of tracking the success of the referral program. Your friend may contact us at privacy@menulance.com to request that we remove this information from our database.

When you use our Services, Menulance stores information about you to improve the quality of our Service, to provide you with Services, and for internal business and analysis purposes.

We may use “cookies” on or in conjunction with our Websites to help Menulance identify and track visitors, their usage of our Websites, and their Website access preferences. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using the Websites, with the drawback that certain features of the Websites may not function properly without the aid of cookies. We do not link the information we store in cookies to any Personal Information you submit while on our Websites.

We do not tie the information gathered by clear gifs to your Personal Information.

We may receive, collect and store certain other types of information whenever you interact with us and our Websites, including, without limitation, your Internet Protocol address, your domain name, the pages you visit on the Websites; other information such as the browser type, language preference, referring site, the date and time of each visitor request and any search terms you have entered on our Website or a referral website; and other web usage activity and data logged by our web servers. Menulance uses this information to better understand how Menulance’ visitors use its Websites and for internal system and website administration. We do not tie this information to your Personal Information.

Menulance does not share, rent, trade or sell your Personal Information with third parties, except as described in this Policy. If you do provide us with Personal Information, we will only use it for the purposes described where it is collected or to deliver the Services you requested, and we will not sell, license, transmit or disclose this information outside of Menulance unless (1) you expressly authorize us to do so, (2) it is necessary to allow our trusted service providers or agents (such as address list hosting companies, advertising and analytic companies, billing service providers, email service providers, search providers, security providers, live chat software providers and other similar service providers) to provide products or services for us or you, (3) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (4) it is necessary in connection with a sale of all or substantially all of the assets of Menulance or the merger of Menulance into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Menulance is not the survivor, or (5) otherwise as we are required or permitted by law. Also, we reserve the right to fully use and disclose any information that is not Personal Information (such as statistics, most frequented domains, phishing attempts blocked by our Services).

If you send us a request, inquiry, feedback or other comments (for example via a support email or via one of our feedback mechanisms), we reserve the right to edit and republish it in our Knowledge Base, which is displayed on our Websites, in order to help us clarify or respond to your request or to help us support other users with similar issues. We post customer testimonials on our Websites which may contain Personal Information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed, you may contact us at privacy@menulance.com.

You may correct, update, or delete your Personal Information by accessing it through the edit account information page or by emailing our Customer Support at privacy@menulance.com. If emailing Customer Support, please allow us a reasonable period of time in order to satisfy your request. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

In connection with promotions or other projects, we may ask you specifically whether you have objections with respect to a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. To opt out of receiving commercial communications from Menulance, please click on the “opt-out” or “unsubscribe” link in the communication or please contact us at privacy@menulance.com. Your email address will be removed from our marketing list. Please allow us a reasonable period of time, not to exceed 10 days, in order to satisfy your request, as some promotions may already be in process.

For your convenience, we may provide links to other websites and web pages that we do not control. This Policy does not apply to the practices of third parties that Menulance does not own or control, or to individuals that Menulance does not employ or manage. The privacy and security practices of websites linked to or from Menulance websites are not covered by this Privacy Policy, and Menulance is not responsible for the privacy or security practices or the content of such websites.

Menulance recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Websites and Services are not intended for children. We do not knowingly collect Personal Information from anyone under the age of 13. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems.

We restrict access to Personal Information collected about you at our Websites to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide the Services to you or in the course of conducting our business operations or activities. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your Personal Information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Menulance employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. Inside Menulance, data is stored in password-controlled servers with limited access.

Our Web Site includes Social Media Features, such as the Facebook “Like” button and Widgets, such as the “Share this” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing them.

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will post those changes to this privacy policy on the home page and other places we deem appropriate prior to the change becoming effective, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This Policy neither intends nor creates any contractual or other legal right in or on behalf of any party.

Individuals located in the European Economic Area (EEA) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of our Site. If you’re a user based in the EEA, you can:

(i) Request a Personal Data report by contacting our support. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format. Please note that we may request additional information from you to verify your identity before we disclose any information.

(ii) Have your Personal Data corrected or deleted. Some Personal Data can be updated by you: You can update your name and email address through your Menulance account settings.

(iii) Object to us processing your Personal Data. You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with their prior consent, and they may withdraw their consent at any time by clicking the “opt-out” or “unsubscribe” link found within the promotional emails and changing their contact preferences. Please note you will continue to receive transactional messages related to our Services, even if you unsubscribe from marketing emails.

Please refer any queries or complaints about our Privacy Policy or privacy issues to our DPO:

Data Protection Officer
Dr Frank Badrines, Head of Translation
Menulance Pte Ltd
Company Registration No. 201220703C
33 Ubi Avenue 3, #08-68, Vertex, Singapore 408868

Email: privacy@menulance.com
Singapore: +65 93358712
EU: +34 676756061

This Privacy Policy was first effective as of February 2024.
This Privacy Policy was last updated February 2024.